About
About London Assistance
We are a UK-registered medical travel concierge, run from Fulham, arranging hair restoration and dental treatment in Istanbul. We are not a clinic. We do not perform surgery, and we do not own the hospitals we send people to — which is precisely what allows us to tell you the truth about them.
Why we exist
Every year tens of thousands of people fly from the UK to Turkey for treatment, and most of them have an excellent experience. The ones who do not tend to have the same story: a price that moved, a surgeon they never met, a clinic that stopped answering once the flight home landed. None of that is a Turkish problem — it is a middleman problem.
London Assistance was set up to be the opposite kind of middleman. We are a UK company, so your contract is under UK law and your complaint has somewhere to go. We are paid the same regardless of how much treatment you have, so our advice on scope can be trusted. And we stay involved for a full year after you fly home, because that is when problems actually appear.
We are new, and we are not going to pretend otherwise with borrowed reviews or stock before-and-afters. What we can offer instead is complete transparency about how we work, written commitments you can hold us to, and the willingness to tell you not to have a procedure when that is the right answer.
How we operate
- 01
We are not paid more for more treatment
Our fee does not scale with the number of veneers or grafts you have. This is the single most important thing to understand about any facilitator, and most will not tell you their answer.
- 02
We name the surgeon before you pay
You are told who will operate, you meet them on video, and you can look up their registration. No “our expert team”, no surgeon substituted on the morning.
- 03
The price cannot move
Once signed, the figure is final. If the clinic asks for more on the day, we pay the difference. It has happened, and we paid.
- 04
We say no
If you are not a good candidate, if your donor area cannot support what you want, or if whitening would achieve what you came in asking twenty crowns for, we will tell you and lose the booking.
- 05
We stay for twelve months
Structured follow-ups at day ten, month three, month six and month twelve, with your surgeon reviewing photographs each time.
- 06
Everything is in writing
The plan, the price, the guarantee, the revision policy and your clinical record. Verbal promises are worth what you paid for them.
Company details
- Registered name
- London Assistance Limited
- Registered in
- England & Wales
- Company number
- [Company number]
- Registered office
- 52 Allestree Road, London SW6 6AE, United Kingdom
- Operating city
- Istanbul, Türkiye
- Enquiries
- info@londonassistance.co.uk
- Data protection
- UK GDPR · ICO registration [number]
- Founded
- 2026
What we are, legally
London Assistance Limited is a medical travel facilitator. We arrange and coordinate treatment provided by independent, licensed clinicians and facilities in Türkiye. We do not provide medical or dental care, we do not employ the clinicians who treat you, and nothing on this website constitutes medical advice. All clinical decisions are made by the treating clinician after examining you. We are not regulated by the CQC or the GDC because we do not deliver care in the United Kingdom.
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